FAQs

PAYMENT

Payments at check out can be made through Paypal or direct card payments can be made through Stripe.

Orders will be processed and shipped once payment has been received.

 

Once you have placed your order, you will receive a confirmation email

as soon as your order has been posted to you.

DELIVERY

UK SHIPPING

 

With all orders I aim to have them printed, packed and dispatched within 24 hours of receiving payment.

 

However as I live out in the Derbyshire countryside, high up on top of a hill, there may be times due to the weather conditions where dispatch times may be slightly longer, (such as when it snows and I physically can’t make it down the track, but we will always do our best).

 

All UK orders are posted out by Royal Mail First Class post.

 

INTERNATIONAL SHIPPING

 

All International orders will be posted by Royal Mail International standard delivery, which states on 5-7 working days for delivery on the

Royal Mail website.

 

*Please note buyers are responsible for any customs / related fees*

REFUNDS & EXCHANGE

Having carefully made & packed your order, I always want you be happy with your purchase (actually, delighted/thrilled/over the moon). So if for any reason this is not the case don’t hesitate to get in touch at:

 

hello@theillustratedwisp.co.uk

 

Every printed card is lovingly creased and cut by hand here at wisp HQ, and due to the nature of the cards being finished by hand it does mean that the cards may not always be an exact A6 measurement but are made to be approximately this size and will always fit their little matching A6 envelope.

 

Every item is hand packed and has been carefully quality checked. If, despite my best efforts, I have overlooked a defect of any kind, please let me know, and I’ll be happy to sort this out for you straight away.

 

If you have any other questions, don't hesitate to ask here at:

 

hello@theillustratedwisp.co.uk